Тренировочный CES CBT тест онлайн по владению навыком корректной обратной связи

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Добро пожаловать на страницу, где вы можете пройти CES тест (Crew Evaluation Test) онлайн по теме «Corrective Feedback» (корректная обратная связь). Данная практика поможет вам, как морскому специалисту улучшить свои знания посредством электронного обучения и оценочной тренировки. Основанные на доказательных эмпирических данных и опыте морских специалистов, показательные и эффективные объединенные материалы CES/CBT тестов используются на практике в предметных областях.

Разработанные для оценки базовых знаний моряков CES тесты компании Seagull (после ребрендинга OTG) представляют собой онлайновый инструмент оценки, используемый для выявления потребностей в профессиональной подготовке, специфичных для областей знаний, определенных в ПДНВ.

В процессе отбора и набора персонала, а также для измерения уровня знаний существующих офицеров и экипажа, CES тест хорошо показал себя по всем параметрам. Ocean Technologies Group использовали для создания вопросов обширные темы, которые включают:

Управление кризисными ситуациями и скоплением людей;
Интегрированная навигационная система;
Управление балластными водами;
Обработка и укладка грузов;
Управление эксплуатацией судна и безопасностью;
Морская инженерия;
Техническое обслуживание и ремонт, и многие другие темы.

Данная страница содержит вопросы Seagull CES по теме «Corrective Feedback», собранные из тестового симулятора как для проверки компетентности команды судна, так и для личного тестирования знаний.

Тема «Корректная обратная связь» включает в себя теоретическую и практическую информацию, знание которой напрямую показывает профессиональность работника, занимающего соответствующую должность на борту судна. Давать хороший фидбэк – это важное и ценное умение. При даче фидбэка старайтесь быть конкретными и точными. Укажите на конкретные действия, поведение или аспекты, которые вам понравились или не понравились. Найдите положительные стороны работы или действий человека и подчеркните их, а также предложите способы улучшения или дополнения. Фокусируйтесь на конструктивных рекомендациях, которые помогут собеседнику развиваться. Избегайте субъективных суждений или предвзятых мнений. Ваш фидбэк должен быть объективным и основаным на наблюдениях, а не на предположениях или личных предубеждениях.

Crew Evaluation System Test на этой странице по теме «Corrective Feedback» содержит 30 вопросов, на которые надо дать ответ без возможности вернуться и изменить его, поэтому, советуем внимательно читать вопрос и не торопиться. В случае с затруднениями в любом вопросе есть возможность запросить подсказку правильного ответа.

Выберите режим, в котором хотите пройти CES тест:

Тренировочный

Аттестация

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Based on the third step of the SOED Feedback Model, which one of the following statements can be used in order to describe or clarify the impact of the person’s performance, conduct, attitude or behaviour?

“The effect of that actions is…”

“I have been thinking about the way wee…”

“In the future I would like you to remember that …”

“It could be better if…”

Принять ответ

Generally, good feedback should highlight the different aspects of the person’s performance. Which one of the following can be considered a feature of ineffective feedback?

Highlighting positive performance.

Highlighting only poor performances.

Identifying areas for improvement.

Suggestions for improvement.

Принять ответ

In the fourth step of the SOED Feedback Model, the person giving the feedback describes the changes they wish to see. Which one of the following phrases can be used to state these changes?

“You must… or else…”

“What happens when you do this is that…”

“Please remember to…”

“I would like you to…”

Принять ответ

Select from the following options, the phrase which most accurately fills the gap in the following statement. In giving corrective feedback using the Sandwich Feedback Model, you state the ____ in the second layer or the beef.

Area/s of improvement you wish to see from the person.

Positive things that you see in the concerned person.

General positive statement that you see from the concerned person.

Effect of the actions of the concerned person.

Принять ответ

Select from the following options, the combination that most accurately completes the following statement. The acronym SOED stands for:

Subject, observation, effect and demand.

Subject, observation, effect and disposition.

Sample, obedience, education and demand.

Social, opportunity, empowerment and development.

Принять ответ

Select from the options given the phrase which most accurately completes the following statement. In the three-layer Sandwich Feedback Model, the second layer, referred to as “Beef”, is where you:

State the changes that you would like to see.

State the effect of a negative performance.

Mention three positive things that the person has done.

End your feedback with a general positive statement of the subject.

Принять ответ

Select from the options given the phrase which most accurately completes the following statement. It is important to communicate critical feedback because, if the problem is left unaddressed:

The issues will be forgotten.

Someone else will have to deal with the problem.

The situation will probably just get worse.

It is important that someone is blamed for the problem.

Принять ответ

Select from the options given the phrase which most accurately completes the following statement. One of the main reasons why some officers find it difficult to give feedback is because they:

Don’t think it is part of their job.

Feel awkward, especially when giving critical feedback.

Think only the Captain should do it.

Think it is pointless if the error has already been made.

Принять ответ

Select from the options given the phrase which most accurately completes the following statement. One of the reasons for a feedback model is to determine that the performance feedback is delivered in a:

Concise and direct manner which is formulated to have the best possible impact.

Direct but flowery manner.

Concise but humane manner.

Concise but straightforward manner.

Принять ответ

Select from the options given the phrase which most accurately completes the following statement. The three layers of the Sandwich Feedback Model in sequential order are the:

Beef, the dressing and the final bun.

Top bun, the final bun and the beef.

Top bun, the beef and the final bun.

Top bun, the sauce and the final bun.

Принять ответ

Select from the options given the phrase which most accurately completes the following statement. In third layer, or the final bun, of the Sandwich Feedback Model ____ should be included.

The areas of improvement required from the receiver.

A general positive statement about the receiver.

Three positive things that you observe about the receiver.

The effect of the actions of the receiver.

Принять ответ

Select from the options given the phrase which most accurately completes the following statement. Giving feedback is difficult especially when the type of feedback you have to deliver is:

Positive.

Appreciative.

Motivational.

Critical.

Принять ответ

Select from the options given the phrase which most accurately completes the following statement. When moving from layer 1 to layer 2 is the Sandwich Feedback Model, you should avoid using the word:

But.

Yes.

And.

Maybe.

Принять ответ

Select from the options given the word which most accurately fills the gap in the following statement. Describing what you expect from the person and the ways that they can change or improve their conduct refers to ____ in the SOED Feedback Model.

Effect.

Demand.

Objective.

Subject.

Принять ответ

Select from the options given the word which most accurately fills the gap in the following statement. When using the Sandwich Feedback Model, the word ____ should be used in moving from the first to second layer in order to avoid the receiver taking a defensive position.

However.

Yes.

And.

Otherwise.

Принять ответ

The Chief Mate has to give some corrective feedback to one of the crew regarding the wearing of incorrect PPE. Using the SOED Feedback Model, which one of the following statements should the Chief Mate use in starting the corrective feedback?

“I want to talk you about…”

“I am very disappointed…”

“Please remember to…”

“You seem not to impress me on…”

Принять ответ

The Sandwich Feedback Model identifies that positive comments delivered in the first layer should motivate the receiver. Select from the options given, the term which most accurately completes the following statement. The receiver should become very motivated and be ready to digest the:

Top bun.

Final bun.

Topping.

Beef.

Принять ответ

The following statements were mentioned by the Chief Engineer to the Fitter while giving corrective feedback. Which one of the statements refers to the “Effect step” in the SOED Feedback Model?

The impact of such action is that it creates a safety hazard in the engine room.

I would like you to go back and put your tools in proper place. From now on, clean up the workbench before you leave.

I want to talk to you about our cleanliness and safety practices in the engine room before you finish your work today.

I noticed that when you leave your workplace, you often fail to keep your tools and clean up the workbench.

Принять ответ

The second step in the SOED Feedback Model is to describe what you have observed, seen, heard, or experienced. Which one of the following phrases can be used in this layer?

“There is something I would like to talk to you about…”

“In the future I would like you to remember that…”

“I noticed that…”

“The effect of your action is that…”

Принять ответ

To which one of the steps of the SOED Feedback Model do the following statements correspond? Lately, I have noticed that you were not paying much attention to our safety policies. There were several instances when I saw that you were not wearing the correct PPE while working.

Observation.

Subject.

Demand.

Effect.

Принять ответ

To which one of the steps of the SOED Feedback Model does the following statement correspond? The next time you come across this situation I want you to check our procedures, or consult me if you are unsure.

Subject.

Demand.

Observation.

Effect.

Принять ответ

Which of the following options is NOT one of the main reasons why officers find it difficult to give corrective feedback to their subordinates?

They find the situation awkward in giving critical feedback.

They believe that it is not their duty to give corrective feedback.

They hope that the problem will just take care of itself.

They don’t know what to say and how to say it.

Принять ответ

Which of the following is the main reason why we should avoid using negative words when giving feedback?

It could make the receiver content.

It could boost the morale of the receiver.

It could result in the receiver taking a defensive position.

It could resolve any conflicts.

Принять ответ

Which one of the following options is a poor reason for using feedback models in communicating performance feedback?

To have a guidance on focusing the negative aspect of the performance feedback.

To have a guidance on what to say and how to express performance feedback.

To communicate the feedback in an organized way.

To boost your confidence in saying the feedback.

Принять ответ

Which one of the following reasons explains why it is NOT advisable to use the word “but” when moving from layer 1 to layer 2 of the Sandwich Feedback Model?

It creates a feeling of appreciation.

It provides a positive reinforcement to the person.

There is no significant effect on the feedback.

Most people only remember the words after the word “but”.

Принять ответ

Which one of the following reasons is most accurate as to why it is important to follow a certain structure in communicating feedback?

To ensure that the receiver will be forced to follow your demand.

To make the receiver lose face.

To emphasize to the receiver their wrongdoings.

To boost your confidence in giving feedback.

Принять ответ

Which one of the following statements best describes the reason why people avoid giving feedback?

They hope that the problem will just take care of itself.

They think that it is not their primary task.

They will just report the person to the office onshore.

They think that it is always easy to ask for a replacement for the person.

Принять ответ

Which one of the following statements corresponds to layer three of the Sandwich Feedback Model?

The way you manage your time is very inefficient.

I would like you to do this job according to our standard procedure.

In general I can see how you strive to maintain a good performance and it is very much appreciated.

What I want to see from you is improved consistency on how you perform your duties and responsibilities.

Принять ответ

Which one of the following statements describes what should be used to start the first layer of feedback when using the Sandwich Feedback Model?

State three positive things about the person.

Tell the person not to react violently to the feedback.

Tell the person how to change their behaviour.

State your observation on any errors of failings.

Принять ответ

Which one of the options is the name given to the tools that can help you communicate performance feedback in an organized way?

Feedback guidance systems.

Feedback analysis.

Feedback models.

Criticism models.

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* В некоторых вопросах теста может быть несколько правильных ответов.

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