Active listening consists of verbal and non-verbal skills that you should use in a conversation. Which one of the following is a non-verbal response that indicates your interest to the speaker?
Nodding your head.
Saying “I see” or “Hmm”.
Saying “Is that so?”.
Looking at the surroundings.
Next question
Active listening is a fundamental part of good communication. Which one of the following statements best describes active listening?
Active listening forces people to talk.
Active listening is applicable to officers only.
Active listening involves listening with the purpose of understanding.
Active listening is the same as hearing.
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Active listening is a tool for building and maintaining pleasant interpersonal relationship. Which one of the following is NOT a positive effect of listening actively?
Connecting with other peoples.
Maximizing positive responses.
Minimizing negative responses.
Avoiding stress.
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Active listening is a very useful communication tool for shipboard personnel in building interpersonal relationship. To which one of the following activities can the tool NOT be applied?
Motivating people.
Listening to music.
Conflict handling.
Problem solving.
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Active listening is one of the important tools in effective communication. Which one of the following practices does NOT normally result in effective communication?
Using the “You” language.
Showing relaxed, open body language.
Avoiding distractions.
Maintaining an appropriate level of eye contact.
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How would you describe the situation? The officer:
Does not maintain eye contact.
Is easily distracted.
Does not show interest in the conversation.
I don’t know.
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If you were in the situation, how would you improve the character’s active listening skills? The character should:
Be careful NOT to disagree & show respect.
Speak freely and make sure he understands it.
Respond Actively & Maintain eye contact.
I don’t know.
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In communication, body language has the biggest effect on how the message is conveyed to the listener. Which one of the following is a desirable body language?
Yawning while talking to a person.
Folding hands across your chest.
Leaning backwards on the chair while talking.
Leaning slightly forward while seated facing the speaker.
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In relation to active listening, which one of the following is the main reason for paraphrasing?
To ensure that the speaker understands you.
To ensure that you understood what the speaker has said.
To ensure agreement.
To convey that you don’t understand what the speaker is talking about.
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In relation to active listening, which one of the following terms is used to identify short expressions such as “I see…”, “Hmm…”, “Ok…” that are used to show that you are listening to another person?
Affirmations.
Interrogations.
Manifestations.
Confirmations.
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In this situation, the 2nd Officer has finished explaining his problem to the Captain. The Captain confirms: “So we have an AB onboard that has an attitude problem. He is often late for work, he doesn’t follow company regulations, and worse, he is not taking orders from his superiors”. What active listening skill does Captain use in this case?
Paraphrasing.
Using manifestations.
Trying to speed up the conversation.
Summarizing key points.
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In this situation, the Chief Officer has just explained his problem to the Captain. The Captain validates: “So now you are afraid that the Technical Inspector is avoiding you intentionally?” Aside from maintaining eye contact and using an open body language, what active listening tool does the Captain use in this case?
Summarizing key points.
Using manifestations.
Paraphrasing to clarify important points.
I don’t know.
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In this situation, the Chief Officer is complaining to the Captain about a missing delivery of spare parts. What is your impression of the situation?
The Captain is avoiding too much eye contact to make sure that the Chief Officer would not feel uncomfortable.
The Captain is easily distracted by events in the surroundings.
Using manifestations.
I don’t know.
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Select from the following options the phrase which most accurately completes the following statement. Active listening is different from hearing as it:
Involves listening and the use of other senses.
Does not require any understanding in a conversation between two people.
Requires an above average sense of hearing.
Always involves more than two people.
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Select from the options given, the phrase or word which most accurately completes the following statement. In relation to active listening, avoiding eye contact when listening to another person can be interpreted as:
Shyness.
Lack of interest.
Politeness.
Lack of awareness.
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Select from the options given, the phrase which most accurately completes the following statement. Asking an open ended question is one of the elements of active listening and can be used for the purpose of:
Establishing that the speaker is telling the truth.
Proving that what the speaker is saying is wrong.
Encouraging the speaker to elaborate more and ensure understanding.
Leading the speaker to what you want to hear.
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Select from the options given, the phrase which most accurately completes the following statement. One way of demonstrating good listening skills while listening to another person is to ask open-ended questions as they are generally:
Answerable by “yes” only.
Not answerable by either “yes” or “no”.
Questions that involve the word “open”.
Questions that can generate a correct answer.
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Select from the options given, the phrase which most accurately completes the following statement. Active listening is an effective communication tool which can be applied to many shipboard applications, but not to:
Writing safety reports.
Safety meetings.
Toolbox meeting.
Conflict management.
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Select from the options given, the phrase which most accurately completes the following statement. Asking open questions is a way to help:
Others settle their conflicts.
You draw out more information and focus attention on topics of interest.
You clarify certain points with the person you are talking to especially when you disagree with their point-of-view.
Help you to find faults in the other person’s statement.
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Select from the options given, the phrase which most accurately completes the following statement. In a conversation, an indication that the other party is actively listening is when the speaker:
Is embarrassed.
Feels unimportant.
Responds with “yes” or “no”.
Feels that they are understood and taken seriously.
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Select from the options given, the phrase which most accurately completes the following statement. In order to use your body language in a constructive manner, you should:
Fold your arms over your chest.
Lean back on your chair and glance in another direction.
Communicate interest by facing the speaker, keeping an open stance and paying attention.
Avoid facing the speaker and concentrate on your surroundings.
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Select from the options given, the phrase which most accurately completes the following statement. In relation to active listening, paraphrasing means:
Expressing in your own words what you think the speaker has just said.
Writing down what the speaker has just said.
Giving a different meaning to what the speaker has just said.
Asking the speaker to repeat what they have just said.
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Select from the options given, the phrase which most accurately completes the following statement. In relation to active listening, summarizing is a useful way to:
Explain your idea on what the other person should do.
Learn how to manage conflicts properly.
Recap the segments of a conversation to make sure you … understood what the other person has just said.
Introduce other people to the subjects that should be discussed.
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Select from the options given, the phrase which most accurately completes the following statement. In relation to active listening, when you paraphrase, you try to:
Repeat the exact words that the speaker has used.
Create a situation where the person you are talking to will take a defensive position.
Avoid the use of negative words.
Translate into your own words what the other person has said.
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Select from the options given, the phrase which most accurately completes the following statement. When you listen actively, you are sending a signal to the person you are talking to that:
They are important to you.
You have experience in solving problems.
Problems can be solved if dealt with properly.
You are important to the speaker.
Next question
Select from the options given, the phrase which most accurately completes the following statement. When you use your body language in a constructive manner, you should:
Fold your arms across your chest.
Show interest by facing the person and keep an open stance.
Lean back on your chair and glance in a different direction.
Avoid facing the speaker and monitor the events in the surroundings.
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Select from the options given, the word which most accurately fills the gap in the following statement. Good listeners ask questions, however, questions that begin with the word ____ should be avoided because they may lead the speaker to become defensive.
What.
How.
When.
Why.
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The 2nd Officer is still presenting the case to the Captain. How can the Captain improve his listening skills in this situation?
By using an open body language.
By being easily distracted.
By avoiding eye contact.
By summarizing key points.
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The Chief Officer is talking to the AB and at the same time working on the cargo loading computer. As the Chief Officer, which one of the following should you AVOID in order to demonstrate good listening skills?
Telling the AB to stop talking as you need to focus on your work.
Asking open questions.
Stop working momentarily and face the AB.
Making appropriate level of eye contact.
Next question
The Second Engineer has a habit of interrupting you while you are talking and does not let you finish your statement before suggesting what to do. What should the Second Engineer do in order to be an active listener?
They should force you to listen to them so you will learn from their experience.
They should ensure that they are well understood all the time.
They should give you sufficient time to explain and understand your side before they respond.
They should give themselves more time to explain further so that you understand them.
Next question
What active listening skill does the Captain use in this situation? 2nd Officer: “The problem is that he is often late for work. Besides, he doesn’t follow company regulations and sometimes refuses to follow orders from superiors”. Captain: “Could you be more specific”?
The Captain is paraphrasing the conversation.
The Captain is asking a question to draw out more information.
The Captain is summarizing key points.
The Captain is using conflict-handling language.
Next question
What active listening skill does the bosun need to improve? He should:
Respond actively.
Maintain eye contact.
Relax and have open body language.
I don’t know.
Next question
Which of the descriptions given in the options best describes the type of eye contact that should be used to show that you are actively listening to another person?
Maintain reasonable eye contact, but avoid a challenging stare.
Avoid looking into the eyes of the speaker.
Keep a constant focus on the eyes and nose of the speaker.
Wink from time to time to avoid being sleepy.
Next question
Which one of the descriptions given in the options most accurately describes the meaning of the following statement? Do not get distracted by your own ideas, or by other events in your surroundings, while talking to another person.
Put down your work and look at the person you are talking to.
Put down your work, look around and observe what is going on inside the room.
Put down your work, and avoid arguments on what is going on inside the room.
Continue your work while talking to the other person.
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Which one of the following actions is an example of the use of manifestations in active listening?
Describing what you have seen, heard, observed or experienced.
Nodding your head in agreement or shaking your head in disagreement.
Clarifying the impact of the other person’s performance, conduct, attitude or behaviour.
Asking questions once in a while.
Next question
Which one of the following is likely to be associated with a person who is considered to be a poor listener?
Someone that makes you feel understood and taken seriously.
Someone that encourages you to elaborate your thoughts further.
Someone that makes you feel important.
Someone that interrupts you while you are talking.
Next question
Which one of the following options is a poor reason to use paraphrasing during a conversation?
To inform the speaker about your own ideas.
To restate the speaker’s ideas in your own words.
To clarify certain points.
To maintain a shared level of understanding.
Next question
Why is it important to summarize the key points when you are engaged in a conversation?
In order to explain your own point of view.
It is a useful way to affirm your understanding of the speaker’s ideas.
So that the speaker can agree with you.
So that the speaker and listener can agree to disagree.
Next question
Tick on the box corresponding to your answer. Which of the following statements describe the activities involved in active listening?
Using your ears, eyes, and other senses.
Making the speaker finish his talk hastily.
Responding appropriately to the message, question, or direction.
Skills on presentation techniques.
Next question
When is your own experience relevant to active listening? Think of a conversation where you felt the other party was actively listening. How did you feel?
I felt important.
I felt that I was understood and taken seriously.
I felt encouraged to speak out.
I felt unimportant.
I felt embarrassed.
It made me feel confident.
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