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Questions and answers to Seagull CES CBT test for seafarers about Conflict Management on board

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Welcome to the website where you can find answers for the CES test on the subject «Conflict Management on board». This site will help you as a marine specialist improve your knowledge with the help of open information, where you can find questions as well as answers for them. CES/CBT based on practical information and marine specialists experience.

CES tests developed for evaluating seaman basic knowledge by Seagull Company (rebranded as «OTG»), is an evaluating online-tool, used for revealing any professional preparation needed in specific fields of knowledge, defined by STCW.

CES tests have proven themselves as good tools for the selection and recruitment process, as well as advancing the level of knowledge of the current officers and crew. Ocean Technologies Group use various subjects for question creation, which includes:

  • Crowd and Crisis Management;
  • Integrated Navigation System (INS);
  • Ballast water management;
  • Handling and Stowage;
  • Vessel operation management and safety;
  • Marine engineering;
  • Maintenance and repair, etc.

«Conflict Management on board» subject includes theoretical and practical information about safety working with electrical equipment. Knowledge of this information directly shows employee’s competence who holds a relevant post on a vessel. Conflict management refers to the process of identifying, handling, and resolving or mitigating conflicts between individuals, groups, or organizations. It involves the use of different strategies and techniques to address and manage conflict in a constructive way, so as to promote positive outcomes and maintain healthy relationships. Some common techniques for conflict management include active listening, negotiation, compromise, collaboration, mediation, and arbitration. Effective conflict management requires good communication skills, emotional intelligence, and an understanding of the underlying causes and dynamics of the conflict.

This page contains answers to Seagull CES (Crew Evaluation System) test about Conflict Management on board, and serve as a database of questions and answers, using which seafarer can prepare to exams for getting certificate of competence, or just to challenge yourself with knowledge in this theme.



CBT CD 0250 – Conflict Management.pdf

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Amount of questions: 40.

Right answers marked with this sign .

A chief engineer, who has investigated a conflict between two engineroom ratings, finds that the fitter does not want the oiler to enter the workshop while he is busy working inside. Which one of the following types of conflict is occurring?
Interest conflict.
Values conflict.
Technical conflict.
Personal conflict.
Captain: I saw that the portable extinguisher in the control room has been marked as “okay”. I checked the data of the extinguisher the other day and realized that it should have been ashore for pressure test a month ago. Identify the type of Conflict Language used in the given situation above. Tick on the appropriate box corresponding to your answer:
I-language.
YOU-language.
Captain: I saw that the portable extinguisher in the wheel house has been marked as “okay”, but when I checked the data the other day, I found out that it should have been taken ashore for a pressure test a month ago. Besides, you checked it twice without remarks. Don’t you realize that the lives of your fellow crewmates are at stake here? Identify the type of Conflict Language used in the given situation above. Tick one the appropriate box corresponding to your answer:
YOU-language.
I-language.
Captain: Listen Chief, if I can’t get the bunker figures right away, I’ll be frustrated. I’m very tired and I want to send the arrival report to the company immediately so I can get some rest. I want you to instruct the 2nd Engineer to sound the tanks now and take his breakfast afterwards. Identify the type of Conflict Language used in the given situation. Tick on the appropriate box:
I-language.
YOU-language.
Captain: You listen to me now, Chief. I am the Captain of this ship and I want you to go down and instruct the 2nd Engineer to take the soundings. Then, he may take his breakfast after that. Identify the type of Conflict Language used in the given situation. Tick on the appropriate box:
YOU-language.
I-language.
Conflicts in meetings can be very disruptive, but they can also be very helpful. Which one of the following is NOT a good conflict handling technique for meetings that get “out of control”?
Present your view and force for an argument.
Document the subject and discuss it in the next meeting.
Ask for speak with the person after the meeting or during the break.
Agree that the person has a valid point and there may be some ways to make the situation work for both parties.
During the mooring operation, the AB refused to follow the Second Officer’s orders. The AB argued, “This part of the mooring operation is not included in my job description”. In return, the Second Officer shouted angrily at the AB and said, “I will report this incident to the Captain”. Identify the type of conflict manifested in the given situation above. Tick on the appropriate box corresponding to your answer:
Interest Conflict.
Technical Conflict.
Values Conflict.
Personal Conflict.
One of the techniques in avoiding and/or resolving conflicts is to accept that healthy disagreement can build better decisions. Which one of the following statements reflects this principle?
Please try to explain what you mean so that I would be in a position to understand your point better and the reason why we disagree.
I still cannot accept that we see this thing very differently.
Please refrain from saying unnecessary things. I feel disappointed every time I hear irrelevant comments.
I think I should stop talking to you. We have both better things to do than argue.
One of the techniques in avoiding and/or resolving conflicts is to discuss differences in values openly. Which one of the following statements does NOT reflect this principle?
So it is important to you that I refrain from using foul languages.
I understand that we do the pre-departure preparations differently.
I realize that I am disorganized at times. So you want me to be organized, right?
I do not accept your solution.
People deal with the so-called “pure” conflict relating to facts at a certain level. Which one of the features given in the options is the level of conflict that is about facts?
Personalising.
Problem is growing.
Disagreement.
Dialogue disappears.
Select from the options the term which best describes the level of the following conflict: You have an unresolved conflict with the messman. You no longer have any contact with him and both of you still have a deep-rooted anger. There seems to be no way to come to terms with each other.
Polarizing.
Disagreement.
Personalising.
Dialogue disappears.
Select the option that most accurately completes the following statement. A conflict is constructive when it:
Polarizes people and groups.
Reduces cooperation.
Results in clarification of important problems and issues.
Takes away the attention from other important activities.
Select the option that most accurately completes the following statement. A conflict is destructive when it:
Causes effective communication.
Results in clarification of important problems and issues.
Polarizes people and groups, and reduces cooperation.
Builds cooperation among people by learning more about each other.
Select the option that most accurately completes the following statement. The advantage of using I-Language is that you communicate and express your emotions and intentions without:
Understanding the other person’s point of view.
Listening actively.
Asking questions.
Attacking the other person.
Select the option that most accurately completes the following statement. In order to arrive at a win-win solution to problems, it is best to:
Define the problem in such a way that it is mutually acceptable to both parties.
Personalize the problem and be defensive.
Accept the fact that somebody has to lose.
Amplify the faults of the other party.
Select the term from those given in the options which most accurately fills the gap in the following statement. The _____ express what is going on inside us through obliging, cooperating and non-violent means. We tell about how we feel by avoiding to judge, blame or interpret the over person’s actions.
I-Language.
YOU-Language.
WE-Language.
Maritime English Language.
The 2nd Engineer instructed the motorman to complete his daily cleaning routines in the workshop before taking a coffee break. However, the Motorman refused to follow his order and said, “Usually, there is still work being carried out in the workshop after coffee break, so I will have to start all over again when I return!”. The 2nd Engineer got irritated and replied, “I am your superior and I am the one who decides when you should take a break!”. Identify the type of conflict manifested in the given situation above. Tick on the appropriate box corresponding to your answer:
Values Conflict.
Technical Conflict.
Personal Conflict.
Interest Conflict.
The Captain has been stressed out lately. The schedules of the vessel have been limiting his rest time. Besides, he noticed that some of his officers were demoralized. The 2nd and 3rd Officers kept on intensely questioning his decisions. Then, he asked himself, “Do they dislike or hate me?”. Identify the type of conflict manifested in the given situation above. Tick on the appropriate box corresponding to your answer:
Personal Conflict.
Values Conflict.
Technical Conflict.
Interest Conflict.
The Filipino Second Officer and his colleague, the Danish First Officer, are not getting along very well. It all started when the First Officer cracked a joke concerning the religious beliefs of the Second Officer. In one of their arguments during a lifeboat inspection, the Second Officer commented, “I really cannot follow such an ignorant and selfish attitude”. Identify the type of conflict manifested in the given situation above. Tick on the appropriate box corresponding to your answer:
Personal Conflict.
Technical Conflict.
Values Conflict.
Interest Conflict.
The Master is angry because the third officer was not able to prepare the lifesaving appliances for inspection. Pointing a left finger at the third officer the Master shouts: “You are such a lazy officer!”. Which one of the options best describes this form of language in the context of conflict?
I-Language.
YOU-Language.
Maritime Language.
English Language.
The chief mate has been very critical of the crew’s performance after seeing him asleep while lookout duties on several occasions. If you are the Chief Mate, which of the following statements will you say to AB in order to avoid destructive conflict?
You are very irresponsible.
You are unbelievably useless.
If you do that one more time, you will be dismissed.
I get frustrated every time I see a crew member doing that.
There has been a complaint from the crew regarding “alleged” unfair usage of the television. Which one of the following types of conflict is this considered to be?
Interest conflict.
Values conflict.
Technical conflict.
Personal conflict.
Two crewmen are heard to be arguing with each other about their religious beliefs. Which one of the following types of conflict is this?
Interest conflict.
Technical conflict.
Values conflict.
Personal conflict.
What conflict-handling tool do you think both were able to manage well?
Pride.
Good Communication Skill.
Humility.
I don’t know.
What do you think best describes the Chief Cook? Can you identify the positive techniques he used?
He is sharing his stories and maintaining smooth conversation.
He is justifying his action.
He is telling the Bosun that his assumptions are wrong.
I don’t know.
When you are attacked personally by another person, which one of the following actions should you take in order to resolve the conflict?
Let the other party hook you into an emotional reaction.
Do not pay attention.
Try to understand the real problem behind the conflict.
Start to get personal with the other party to get even.
Which one of the activities given in the options is least likely to lead to a conflict?
Meetings.
Negotiations.
Reading a book.
Interpersonal relationships.
Which one of the following is NOT a constructive technique for avoiding and resolving conflicts option?
Focus on the past.
Stick to the facts.
Communicate honestly.
Discuss your differencies in values openly.
Which one of the following is NOT a good handling technique when dealing with interpersonal relationship issue?
Ensure that you are understood first before trying to understand the other person’s point of view.
Be sure to respect his/her opinions.
Try to listen to the other person with open minds.
As you talk, ask for feedback. Do not “attack” the other person with accusations.
Which one of the following is NOT a recognised type of conflict?
Technical conflict.
Values conflict.
Complicated conflict.
Technical conflict.
Which one of the following statements about conflicts is TRUE?
We cannot solve conflicts by ignoring them and hoping that they will go away.
Conflicts are part of our daily lives. We cannot do anything about them.
Conflicts onboard are only temporary. Therefore they can just be ignored as shipboard personnel are signing on and off in a matter of months.
We cannot normally solve conflicts by using the “I-Language”.
Which one of the following statements best describes I-Language?
Focusing on the “wrong doer”.
Blaming in a precise and unclear manner.
Asking leading question.
Focusing on the “wrong doing”.
Which one of the following statements best describes a technical conflict?
It is about a concrete target, means, method, structure, or work task.
It is about identify, self-esteem, loyalty, breaking one’s trust, or rejection.
It is often about opposing views on ethical and moral standards.
It is due to limited resources such as money, work, space, materials and time.
Which one of the following statements best describes the disagreement level in conflicts?
It is characterized by the strong desire of both parties to win over the other party.
Both parties are blaming and misunderstanding each other.
Communication lines between the involved parties create more animosity and less understanding.
It is easily dealt with through a discussion where both parties try to understand each other’s point-of-view.
Which one of the following statements refers to the “YOU-Language”?
Finger pointing and blaming language.
Listening carefully.
Avoiding to judge the person.
Asking an open ended question.
Which one of the following types of conflict applies to situations when people want to fight for their personal and cultural values?
Personal conflict.
Technical conflict.
Values conflict.
Interest conflict.
Which one of the following types of conflict is linked to identity, self-esteem, loyalty, or breaking one’s trust and rejection?
Personal conflict.
Values conflict.
Technical conflict.
Interest conflict.
Which one of the following types of conflict is said to be happening when people disagree on what must be done or how to carry out certain tasks?
Values conflict.
Personal conflict.
Technical conflict.
Interest conflict.
Which one of the language types given in the options is characterized by blaming, focusing on the past, finger-pointing and asking leading questions, and, when used in a conversation, may make a conflict worse?
I-Language.
YOU-Language.
English Language.
Maritime Language.
Which one of the reason given in the options is considered the main reason why people tend to avoid conflicts?
Because of the emotional pressures that come along with it.
Because people are often too busy and so there is little time left to address conflicts.
Because conflicts tend to go away as time passed by.
Because conflicts are rare on board ships.



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