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Questions and answers to Seagull CES CBT test about Corrective Feedback (maritime e-learning)

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Welcome to the website where you can find answers for the CES test on the subject «Corrective Feedback». This site will help you as a marine specialist improve your knowledge with the help of open information, where you can find questions as well as answers for them. CES/CBT based on practical information and marine specialists experience.

CES tests developed for evaluating seaman basic knowledge by Seagull Company (rebranded as «OTG»), is an evaluating online-tool, used for revealing any professional preparation needed in specific fields of knowledge, defined by STCW.

CES tests have proven themselves as good tools for the selection and recruitment process, as well as advancing the level of knowledge of the current officers and crew. Ocean Technologies Group use various subjects for question creation, which includes:

  • Crowd and Crisis Management;
  • Integrated Navigation System (INS);
  • Ballast water management;
  • Handling and Stowage;
  • Vessel operation management and safety;
  • Marine engineering;
  • Maintenance and repair, etc.

«Corrective Feedback» subject includes theoretical and practical information about safety working with electrical equipment. Knowledge of this information directly shows employee’s competence who holds a relevant post on a vessel. Providing corrective feedback in the workplace is essential for employee growth and development. When delivering corrective feedback, it’s important to focus on specific behaviors or actions rather than personal attacks and to ensure that the feedback is constructive and actionable. Additionally, it’s crucial to provide feedback in a timely manner and to follow up with support and resources to help employees improve.

This page contains answers to Seagull CES (Crew Evaluation System) test about Corrective Feedback, and serve as a database of questions and answers, using which seafarer can prepare to exams for getting certificate of competence, or just to challenge yourself with knowledge in this theme.



CBT CD 0253 – Corrective Feedback.pdf

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Amount of questions: 30.

Right answers marked with this sign .

Based on the third step of the SOED Feedback Model, which one of the following statements can be used in order to describe or clarify the impact of the person’s performance, conduct, attitude or behaviour?
“The effect of that actions is…”
“I have been thinking about the way wee…”
“In the future I would like you to remember that …”
“It could be better if…”
Generally, good feedback should highlight the different aspects of the person’s performance. Which one of the following can be considered a feature of ineffective feedback?
Highlighting only poor performances.
Highlighting positive performance.
Identifying areas for improvement.
Suggestions for improvement.
In the fourth step of the SOED Feedback Model, the person giving the feedback describes the changes they wish to see. Which one of the following phrases can be used to state these changes?
“I would like you to…”
“You must… or else…”
“What happens when you do this is that…”
“Please remember to…”
Select from the following options, the phrase which most accurately fills the gap in the following statement. In giving corrective feedback using the Sandwich Feedback Model, you state the ____ in the second layer or the beef.
Area/s of improvement you wish to see from the person.
Positive things that you see in the concerned person.
General positive statement that you see from the concerned person.
Effect of the actions of the concerned person.
Select from the following options, the combination that most accurately completes the following statement. The acronym SOED stands for:
Subject, observation, effect and demand.
Subject, observation, effect and disposition.
Sample, obedience, education and demand.
Social, opportunity, empowerment and development.
Select from the options given the phrase which most accurately completes the following statement. In the three-layer Sandwich Feedback Model, the second layer, referred to as “Beef”, is where you:
State the changes that you would like to see.
State the effect of a negative performance.
Mention three positive things that the person has done.
End your feedback with a general positive statement of the subject.
Select from the options given the phrase which most accurately completes the following statement. It is important to communicate critical feedback because, if the problem is left unaddressed:
The situation will probably just get worse.
The issues will be forgotten.
Someone else will have to deal with the problem.
It is important that someone is blamed for the problem.
Select from the options given the phrase which most accurately completes the following statement. One of the main reasons why some officers find it difficult to give feedback is because they:
Feel awkward, especially when giving critical feedback.
Don’t think it is part of their job.
Think only the Captain should do it.
Think it is pointless if the error has already been made.
Select from the options given the phrase which most accurately completes the following statement. One of the reasons for a feedback model is to determine that the performance feedback is delivered in a:
Concise and direct manner which is formulated to have the best possible impact.
Direct but flowery manner.
Concise but humane manner.
Concise but straightforward manner.
Select from the options given the phrase which most accurately completes the following statement. The three layers of the Sandwich Feedback Model in sequential order are the:
Top bun, the beef and the final bun.
Beef, the dressing and the final bun.
Top bun, the final bun and the beef.
Top bun, the sauce and the final bun.
Select from the options given the phrase which most accurately completes the following statement. In third layer, or the final bun, of the Sandwich Feedback Model ____ should be included.
A general positive statement about the receiver.
The areas of improvement required from the receiver.
Three positive things that you observe about the receiver.
The effect of the actions of the receiver.
Select from the options given the phrase which most accurately completes the following statement. Giving feedback is difficult especially when the type of feedback you have to deliver is:
Critical.
Positive.
Appreciative.
Motivational.
Select from the options given the phrase which most accurately completes the following statement. When moving from layer 1 to layer 2 is the Sandwich Feedback Model, you should avoid using the word:
But.
Yes.
And.
Maybe.
Select from the options given the word which most accurately fills the gap in the following statement. Describing what you expect from the person and the ways that they can change or improve their conduct refers to ____ in the SOED Feedback Model.
Demand.
Effect.
Objective.
Subject.
Select from the options given the word which most accurately fills the gap in the following statement. When using the Sandwich Feedback Model, the word ____ should be used in moving from the first to second layer in order to avoid the receiver taking a defensive position.
And.
However.
Yes.
Otherwise.
The Chief Mate has to give some corrective feedback to one of the crew regarding the wearing of incorrect PPE. Using the SOED Feedback Model, which one of the following statements should the Chief Mate use in starting the corrective feedback?
“I want to talk you about…”
“I am very disappointed…”
“Please remember to…”
“You seem not to impress me on…”
The Sandwich Feedback Model identifies that positive comments delivered in the first layer should motivate the receiver. Select from the options given, the term which most accurately completes the following statement. The receiver should become very motivated and be ready to digest the:
Beef.
Top bun.
Final bun.
Topping.
The following statements were mentioned by the Chief Engineer to the Fitter while giving corrective feedback. Which one of the statements refers to the “Effect step” in the SOED Feedback Model?
The impact of such action is that it creates a safety hazard in the engine room.
I would like you to go back and put your tools in proper place. From now on, clean up the workbench before you leave.
I want to talk to you about our cleanliness and safety practices in the engine room before you finish your work today.
I noticed that when you leave your workplace, you often fail to keep your tools and clean up the workbench.
The second step in the SOED Feedback Model is to describe what you have observed, seen, heard, or experienced. Which one of the following phrases can be used in this layer?
“I noticed that…”
“There is something I would like to talk to you about…”
“In the future I would like you to remember that…”
“The effect of your action is that…”
To which one of the steps of the SOED Feedback Model do the following statements correspond? Lately, I have noticed that you were not paying much attention to our safety policies. There were several instances when I saw that you were not wearing the correct PPE while working.
Observation.
Subject.
Demand.
Effect.
To which one of the steps of the SOED Feedback Model does the following statement correspond? The next time you come across this situation I want you to check our procedures, or consult me if you are unsure.
Demand.
Subject.
Observation.
Effect.
Which of the following options is NOT one of the main reasons why officers find it difficult to give corrective feedback to their subordinates?
They believe that it is not their duty to give corrective feedback.
They find the situation awkward in giving critical feedback.
They hope that the problem will just take care of itself.
They don’t know what to say and how to say it.
Which of the following is the main reason why we should avoid using negative words when giving feedback?
It could result in the receiver taking a defensive position.
It could make the receiver content.
It could boost the morale of the receiver.
It could resolve any conflicts.
Which one of the following options is a poor reason for using feedback models in communicating performance feedback?
To have a guidance on focusing the negative aspect of the performance feedback.
To have a guidance on what to say and how to express performance feedback.
To communicate the feedback in an organized way.
To boost your confidence in saying the feedback.
Which one of the following reasons explains why it is NOT advisable to use the word “but” when moving from layer 1 to layer 2 of the Sandwich Feedback Model?
Most people only remember the words after the word “but”.
It creates a feeling of appreciation.
It provides a positive reinforcement to the person.
There is no significant effect on the feedback.
Which one of the following reasons is most accurate as to why it is important to follow a certain structure in communicating feedback?
To boost your confidence in giving feedback.
To ensure that the receiver will be forced to follow your demand.
To make the receiver lose face.
To emphasize to the receiver their wrongdoings.
Which one of the following statements best describes the reason why people avoid giving feedback?
They hope that the problem will just take care of itself.
They think that it is not their primary task.
They will just report the person to the office onshore.
They think that it is always easy to ask for a replacement for the person.
Which one of the following statements corresponds to layer three of the Sandwich Feedback Model?
In general I can see how you strive to maintain a good performance and it is very much appreciated.
The way you manage your time is very inefficient.
I would like you to do this job according to our standard procedure.
What I want to see from you is improved consistency on how you perform your duties and responsibilities.
Which one of the following statements describes what should be used to start the first layer of feedback when using the Sandwich Feedback Model?
State three positive things about the person.
Tell the person not to react violently to the feedback.
Tell the person how to change their behaviour.
State your observation on any errors of failings.
Which one of the options is the name given to the tools that can help you communicate performance feedback in an organized way?
Feedback models.
Feedback guidance systems.
Feedback analysis.
Criticism models.



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Июнь, 01, 2023 287 0
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