Welcome to the website where you can find answers for the CES test on the subject «Question Techniques». This site will help you as a marine specialist improve your knowledge with the help of open information, where you can find questions as well as answers for them. CES/CBT based on practical information and marine specialists experience.
CES tests developed for evaluating seaman basic knowledge by Seagull Company (rebranded as «OTG»), is an evaluating online-tool, used for revealing any professional preparation needed in specific fields of knowledge, defined by STCW.
CES tests have proven themselves as good tools for the selection and recruitment process, as well as advancing the level of knowledge of the current officers and crew. Ocean Technologies Group use various subjects for question creation, which includes:
Crowd and Crisis Management;
Integrated Navigation System (INS);
Ballast water management;
Handling and Stowage;
Vessel operation management and safety;
Marine engineering;
Maintenance and repair, etc.
«Question Techniques» subject includes theoretical and practical information about safety working with electrical equipment. Knowledge of this information directly shows employee’s competence who holds a relevant post on a vessel. Question technique refers to the ways in which questions are structured and asked in order to elicit a specific type of response or information from the person being questioned. Effective question technique involves careful consideration of the wording, tone, and timing of questions to facilitate clear and accurate communication. It can be used in a variety of settings, such as interviews, surveys, therapy sessions, and classroom teaching, among others. Good question technique can help to ensure that the information obtained is relevant, complete, and useful for achieving the intended goal.
This page contains answers to Seagull CES (Crew Evaluation System) test about Question Techniques, and serve as a database of questions and answers, using which seafarer can prepare to exams for getting certificate of competence, or just to challenge yourself with knowledge in this theme.
CBT CD 0255 – Question Techniques.pdf
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Amount of questions: 41.
Right answers marked with this sign .
Every second, approximately two million pieces of information are fed into your brain much of which must be screened out to prevent brain overload. Which one of the modelling processes given in the options is the name for this screening out of information?
Deletion.
Generalization.
Levelling.
Distortion.
In a lost performative statement, the person states a value judgement without mentioning the performer or speaker, for example: “Boys shouldn’t cry”. Which one of the following questions should you ask in order to challenge this statement?
Who says boys shouldn’t cry?
How do boys cry?
What would happen if boys stopped crying?
What stops boys from crying?
In generalizations, a person makes one category represent a whole group, resulting in statements that leave no room for any exceptions, for example: “All Captains are aggressive”. To challenge this statement, which one of the following questions should be asked?
All of them?
In that ways are Captains aggressive?
What stops Captains from being aggressive?
How aggressive are they?
In which one of the modelling processes given in the options do you alter the meaning and structure of information as you simplify the descriptions of your experiences?
Distortion.
Levelling.
Generalization.
Deletion.
Necessity words describe a model of reality that believes in necessity. Such words define some governing rule the person operates from for example: “I should remember all these policies by heart”. Which one of the following questions should you ask in order to challenge this statement?
What would happen if you didn’t remember all these policies?
All of them?
Really?
How specifically do you want to remember all these policies by heart?
Select from the options given the one phrase that correctly completes the following statement. Question technique intends to reconnect a speaker’s language with the:
Experience out of which it came.
Language used on board the ship.
Experience of the other person.
Language of the other person.
Select from the options given the one word that correctly completes the following statement. A person’s verbal description of an experience is often distorted, deleted and:
Generalized.
Clarified.
Interpreted.
Summarized.
Select from the option which contains the two terms that correctly fill the gaps in the following statements. “____ lies in the unconscious parts of your mind and it is represented in your experiences. On the other hand, ____ is where you seek to present, articulate, express and clarify your experiences”.
Deep structure, surface structure.
Surface structure, language.
Memory, language.
Deep structure, communication.
Select from the options given, the one phrase or word that correctly completes the following statement. When a person thinks and asserts that they know the thoughts, motives and intentions of another person, they are engaged in:
Mind reading.
Generalization.
Problem solving.
Comparative deletion.
Select from the options given, the one phrase or word that correctly completes the following statement. The aim of asking challenging questions is to:
Uncover the missing information that showed up in the surface structure of the speaker’s words.
Make the speaker feel more comfortable.
Elaborate more on his feelings and emotions.
Talk more.
Select from the options given, the one phrase or word that correctly completes the following statement. When a sentence lacks a ____, it fails to specify the name, term, or phrase that points to.
Referential index.
Second adjective.
Situation awareness.
Complex equivalence.
Select from the options given, the one phrase or word that correctly completes the following statement. Challenging questions inquire about the incompleteness that shows up in the ____ and these enable the speaker to restore the material that was deleted, distorted, and generalized.
Surface structure.
Manifestation.
Deep structure.
Experience.
Select from the options given, the one word that correctly completes the following statement. When moving from the deep structure in your unconscious mind to the surface structure that comes out of your conscious mind and mouth, you do all of these modelling processes except:
Levelling.
Distortion.
Generalization.
Deletion.
Select from the options given, the one word that correctly fills the gap in the following statement. You generate a ____ statement whenever you use a part of an experience as being equivalent to the whole of its meaning. When you become aware of the external cue, you then assume the meaning of the whole experience.
Complex equivalence.
Mind reading.
Operators of necessity.
Generalization.
The statement “He is much better off”, is an example of comparative deletion where the specific reference or standard by which the comparison was made is deleted. In order to challenge this statement, which one of the following questions should you ask?
Better off than whom?
Really?
How did you say that?
Why is he better?
The statement, “I can’t learn efficiently”, depicts operators of possibility and reveals the person’s belief in what they can or cannot do in life. In order to challenge this statement, which one of the following questions should you ask?
What would happen if you did change that belief?
How did you say that?
Are you sure?
Who told you that?
The statement, “The Fourth Engineer committed a mistake”, is an example of a statement with unspecified verbs, where description is vague and the action is not specified enough to make a clear representation. Which one of the responses given in the options should you use to challenge this statement?
How exactly did he commit the mistake?
When did he commit the mistake?
Are you sure?
How often does he commit the mistake?
The statement, “They did not come to the meeting”, is an example of one with a “lack of referential index”. Which one of the responses given in the options should you use to challenge this statement?
Who specifically did not come to the meeting?
Why did they come to the meeting?
According to whom do you say such?
When was the meeting?
The statement, “You did not finish the maintenance job due yesterday; you are lazy”, is an example of complex equivalence, where the speaker uses a part of an experience as the equivalent of the whole of its meaning. In order to challenge this statement, which one of the following questions should you ask?
How specifically does my inability to finish the maintenance job due yesterday mean that I am lazy?
Are you sure that I am lazy?
Who said that I am lazy?
Really?
The statement, “You make me bad!”, illustrates a cause-effect statement. In order to challenge this, which one of the following questions should you ask?
How specifically do I cause you to feel bad?
Who said that I cause you to feel bad?
Are you serious?
Since when did I cause you to feel bad?
The statement, “You make me mad!”, is an over-used accusation which illustrates a cause-effect statement. Which one of the responses given in the options should you use to challenge this statement?
How specifically did I cause you to feel mad?
Who said that?
Is that right?
All of the time?
Which one of the actions given in the options does a human brain NOT do to information it receives?
React to it.
Generalize it.
Distort it.
Delete it.
Which one of the following questions should you ask in order to challenge a mind reading statement?
How specifically do you know how I think or feel that …?
What would happen if you did/didn’t…?
Who said that?
Really?
Which one of the following statements about question technique is NOT true?
It is possible to fully describe an experience.
People can only draw a map of reality but cannot express the whole scenario.
No verbal descriptions can fully describe an experience.
People can only draw a map of reality but cannot express the whole scenario.
Which one of the following statements does NOT use any operators of possibility?
I must go on shore leave tomorrow.
I am not ready with the inspection.
I am not capable of doing the job.
I can’t learn efficiently.
Which one of the options identifies the modelling process in which your brain compares new information with similar information previously learned therefore allowing you to learn quickly?
Generalization.
Deletion.
Levelling.
Distortion.
Which one of the question types given in the options should be used to inquire on the incompleteness that shows up in surface structures?
A challenging question.
A closed question.
An open question.
An investigative question.
Which one of the reasons given in the options best identifies why it is difficult to drag out the right information from another person during a conversation?
Because none of us gives a complete picture or description of the thought behind the words.
Because we are not speaking the same language.
Because we never listen properly.
Because we intentionally don’t tell the truth.
Which one of the statements given in the options best describes what would happen if you attempted to completely describe your thoughts?
You would never be able to finish speaking.
You would be able to do it in an instant.
You would easily be able to tell everything in your thoughts.
You would always create a hostile atmosphere.
Which of the terms given in the options can be defined as the “internal representation of the deep structure”?
Experience.
Mistakes.
Actions.
Reactions.
Read the statements below and identify the “cause-effect statements”.
I’m late because of you.
You make me feel bad.
I can hardly sleep because of you.
If you believe in me, then I will do it.
You confuse me.
I know how you feel.
Read the statements below and identify the “unspecified verb statements”.
They are destroying my tools.
The Captain treated me badly.
He hurt me.
The Chief Engineer acted in an unprofessional manner.
She was upset yesterday.
I’m late because of you.
Read the statements below and identify the “simple and comparative deletions statements”.
He is better off than you think.
He is the best Chief Officer in this Company.
I want to be the best.
I want to be richer.
I would like to act more professionally in the future.
All Captains are aggressive.
Read the statements below and identify the “operators of possibility statements”.
I can’t learn.
It’s not possible to learn this onboard this vessel.
I cannot change just like that.
I couldn’t tell him what I think.
I cannot stop smoking cigarettes.
Nobody likes the Chief Officer.
Read the statements below and identify the “operators of necessity statements”.
I ought to go back to school.
I ought to take care of her.
I must learn these policies by heart.
I should avoid this kind of exercise.
I ought to visit him more often.
I can’t learn.
Read the statements below and identify the “mind reading statements”.
I know how you feel.
I can see that he is angry.
I know that you are wondering.
You are upset.
He is not interested.
I must be on time during my appointments.
Read the statements below and identify the “lost performative statements”.
As an officer, it’s good to be strict.
That’s perfect.
Oh, it’s not important anyway.
No one should judge other people.
Men don’t cry.
I’m late because of you.
Read the statements below and identify the “lack of referential index statements”.
They did not attend the meeting.
Ratings onboard are not safety conscious.
We have to do better than that.
One has to take the responsibility.
They are not doing it right.
I want to be richer.
Read the statements below and identify the “generalized statements”.
All engineers have hearing problems.
Nobody likes the Chief Officer.
Everything in the world is wonderful.
All Captains are aggressive.
Ratings are always sloppy when it comes to safety consciousness.
I’m late because of you.
Read the statements below and identify the “complex equivalence statements”.
The Captain’s face turns red. That means he is angry.
You know the answer, so you are a competent person.
You ordered food from the most expensive restaurant in the town. For sure, we will have sumptuous dinner today.
You did not tell me this morning that you love me. That means that you don’t love me anymore.
The Superintendent did not say good morning to you. That means you have done something wrong.
All engineers have hearing problems.
Identify the “operators of possibility statements” below, which are appropriately challenged by such “operators of possibility questions” as “What would happen if you change that belief?” “What stops you from doing that?”
I can’t learn.
It’s not possible to learn this onboard this vessel.
I cannot change just like that.
I couldn’t tell him what I am thinking.
I cannot stop smoking cigarettes.
I’m late because of you.
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